Ledger investigates reported losses linked to CryptoBilis reseller; sales paused

What was reported

Ledger Support says it is investigating reported fund losses among Southeast Asian customers who bought devices through CryptoBilis. It asked the reseller to pause Ledger sales and shipments while the investigation continues. Recent buyers who have not initialized their devices are advised to delay setup.

Why it matters

The warning concerns buyers from this reseller within the last 90 days. For customers who already set up a device, Ledger advises considering a new Ledger signer with a new seed. Use official support channels. The cause, scale of losses and whether devices were altered remain unconfirmed in this warning; it does not establish a compromise of all Ledger devices.

Evidence and limitations

• Ledger Support describes an ongoing investigation, not a confirmed root cause.
• The source asks CryptoBilis to pause sales and shipments and directs customers to support.ledger.com.
• No loss total is confirmed in the warning.
• Chain tags indicate wallet-security relevance, not independently confirmed losses on each network.

Attributed to Ledger Support's warning; Rug.Tools has not independently verified the reported losses, affected devices or root cause. Reported allegations remain attributed to Ledger Support; they are not presented as deterministic Rug.Tools findings.